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1. Dial the digits
9-1-1 from any residential or coin-operated phone. If your business
or school is on a PBX or Centrex system that requires you to dial
another digit (often “9” to reach and outside line), dial the digit
and then dial 9-1-1 (e.g. 9-9-1-1).
2. Report the
nature of your call (police, fire, medical). Give the location where
the incident is happening, your name, and your phone number. Be
prepared to answer the dispatcher’s questions in detail. In
life-threatening situations, even though the dispatcher continues to
ask questions, assistance will have already been dispatched in most
circumstances.
3. If you are
reporting a crime, pay particular attention to the suspect’s
physical characteristics and clothing. If there is a vehicle
involved, get a good description including the color, year, make,
and direction of travel. Do not place yourself in danger!
4. If you are
reporting a fire, tell what is on fire, whether anyone is in danger
or inside the vehicle or structure, or if there is any danger of
explosion. Do not put yourself in danger!
5. If you are
reporting a medical emergency, be prepared to answer certain
questions about the patient that will help the dispatcher send the
right kind of units. In certain circumstances, you may be given
first-aid instructions to help the patient until medical personnel
arrives. |
